The EU has been providing an online platform at http://ec.europa.eu/consumers/odr/ since February 15, 2016 for dispute settlement in online trade. We are committed to you on this point out the possibility of online dispute resolution in accordance with Art. 14 Para. 1 ODR-VR. Our email you will find in the imprint. However, we are neither obliged nor willing to work on one dispute settlement proceedings before a consumer arbitration board.